Independent UX audit practice
I help teams see where experiences break down — across interfaces, research, systems, and service handoffs — then turn the findings into a clear, practical roadmap.
Perspective
UX strategy + service design
Experience
5+ years
Built for
Complex, multi-team services
Output
Priorities teams can act on
Teams I've worked with.
One audit finds what's broken. Everything around it makes sure the findings turn into fixes — not another report on a shelf. Start anywhere; each service feeds the next.
The flagship. An expert review of your product against proven usability principles, grounded in how your users actually behave — delivered as a prioritized findings report with severity ratings, evidence, and quick wins. If something's wrong and nobody can say what, start here.
The audit finds suspected problems; five real users confirm which ones cost money. Moderated remote sessions with highlight reels and findings tied to business impact. Pairs with an audit — or runs on its own.
One to two weeks implementing the audit's highest-impact findings. This is repair, not redesign: your product working measurably better, fast — with before-and-after evidence your stakeholders can see.
A facilitated working session that turns findings into a sequenced plan your team can execute — quick wins first, bigger bets scheduled, owners named. The report doesn't die in a drawer.
For complex, multi-touchpoint services: facilitated mapping of the current state across every channel, team, and policy constraint — so everyone finally sees the same service and agrees where it needs to go.
A monthly second pair of eyes: design reviews, office hours, and gut-checks before you ship. Keeps the same mistakes from creeping back in and gives your team a senior to lean on.
A structured engagement designed to create alignment, not another report that sits on a shelf.
Stakeholder kickoff and a focused review of goals, constraints, existing data, and available research.
Heuristic review, research synthesis, or facilitated service blueprinting and process mapping matched to the scope of the problem.
Clear findings with evidence, severity ratings, and the context teams need to make informed decisions.
Actionable recommendations, quick wins, and sequenced next steps that account for delivery realities.
Government / Connected Services BC
Leading enterprise-level service design across digital and policy-driven services, aligning product, engineering, and policy teams.
City of Vancouver
Owned UX strategy for regulatory and compliance platforms, enterprise design systems, and accessibility standards.
PointClickCare & Essential Designs
Led discovery, research, and responsive product design in agile teams and client-service environments.
Independent
Delivered end-to-end UX design, research, and product strategy across multiple industries.
Tools: Figma, Miro, Dovetail, Maze, and UserZoom.
Tell me what your team is shipping, where the uncertainty is, and what this work needs to unlock.
